Terms and Conditions of car-logistics.com

Welcome to the Terms & Conditions page of car-logistics.com. This document will help you understand how you can use our services and what you can expect from us.

Latest update: May 13, 2026

Table of contents

Introduction

These Terms govern

  • the use of this Website, and,
  • any other related Agreement or legal relationship with the Owner

in a legally binding way. Capitalized words are defined in the relevant dedicated section of this document.

The User must read this document carefully.

This Website is provided by:

C.A.R. LOGISTICS LTD.
Brunnmattstrasse 5CH-3174
Thörishaus BESchweiz

Owner contact email: carlog@car-logistics.com

General Contractual Terms

General Conditions (2009) of Classic Automobile Relocation Logistics Ltd. Valid as of 1 July 2009

Introduction

Classic Automobile Relocation Logistics AG (CarLog) hereby issues, for the first time as of 1 July 2009, General Conditions (GC).

The purpose of the General Conditions is to supplement the provisions of applicable law.

Scope of Application

Art. 1 The GC shall apply to all orders executed by CarLog insofar as they are not contrary to mandatory provisions of applicable law.

They encompass all fields of activity of the forwarder as specified below. Any agreements deviating from these GC must be made in writing.

Fields of Activity

Art. 2 A distinction is made between three fields of activity:

  • The Forwarder as an Intermediary

In this function, the forwarder acts purely as an intermediary.

For the account of its customer, the forwarder concludes contracts with carriers, forwarders, customs agents, warehousing companies and other involved subcontractors.

  • The Forwarder as a Carrier

In the following exhaustively listed cases, the forwarder shall have the status of a carrier:

  • In the case of contracting in its own name, i.e. where transport is carried out using its own means.
  • If it issues its own transport document containing a delivery undertaking, such as a through bill of lading (Multimodal Transport Document), etc.
  • In purely European land transport operations (except transport carried out purely by rail), unless the forwarder expressly designates itself as an intermediary and acts accordingly.
  • The Forwarder as Provider of Additional Services

The forwarder may also provide additional services (customs clearance, logistics transactions, warehousing, etc.). Such services may be directly, indirectly or not at all connected with a transport operation.

Offers

Art. 3 Offers shall cease to be valid if not accepted within 30 days after being issued.

Placing of Orders

Art. 4 Orders shall be submitted to the forwarder in writing or by electronic means.

If an order is placed orally or by telephone, the customer shall bear the risk of incorrect or incomplete transmission until written confirmation has been received by the forwarder.

Art. 5 The order shall contain all information required for proper execution, including any information relating to regulated goods (e.g. hazardous goods) and goods requiring special handling.

Art. 6 The text contained in documents attached to the order shall not be deemed part of the order unless expressly designated as such by the customer.

Special Provisions

Art. 7 Examination

The forwarder shall carefully review the order entrusted to it. However, it shall not be obliged to inspect the contents of transport containers or consignments, nor to verify weights or dimensions.

Should ambiguities arise, the forwarder shall clarify them with the customer as soon as reasonably possible.

Art. 8 Delivery Times

Delivery time guarantees must be agreed in writing.

Such agreements must at least specify the latest delivery date and the agreed surcharge.

Art. 9 Interest in Delivery

Any agreement excluding contractual limitations of liability must be made in writing.

Such agreement must at least specify the maximum amount of liability and the agreed surcharge.

Art. 10 Origin Marks

If the true destination is not to become known to the consignor or the origin of the goods is not to become known to the consignee, the forwarder must be informed thereof in writing.

If the consignee instructs the forwarder to redirect the goods to a third party, the forwarder shall not disclose to such third party, even without specific instructions, the name of the original consignor or the origin of the goods.

Origin marks shall only be removed upon written request.

Art. 11 Valuable Goods

The customer must designate valuable goods (goods requiring special handling due to their value) as such in the order.

Art. 12 First Loading / Final Unloading

Unless otherwise agreed, first loading of the means of transport and transport containers shall be the responsibility of the consignor, while final unloading shall be the responsibility of the consignee.

If the driver assists with first loading or final unloading, or performs such handling operations alone at the express request of the consignor or consignee, the driver shall be deemed an auxiliary person of the consignor or consignee respectively.

Art. 13 Transport Insurance

The forwarder shall arrange transport insurance only upon the customer’s express written request.

The forwarder’s role shall be limited to procuring suitable transport insurance.

If the instruction merely requires the arrangement of transport insurance in general terms, the forwarder shall procure transport insurance “against all risks”.

If this is not possible or if uncertainties exist regarding the scope of coverage, the forwarder shall clarify the matter with the customer.

Art. 14 Warehousing

If the forwarder accepts a warehousing order, the regulations governing the warehouse used shall form an integral part of the contract between the forwarder and the customer.

Art. 15 Unforeseen Intermediate Storage

If the consignee fails to accept the goods at destination, or if the goods are delayed in transit for reasons beyond the control of the forwarder, the goods shall be stored at the customer’s risk and expense.

The forwarder shall inform the customer as soon as reasonably possible in all cases, and the transport insurer if transport insurance was arranged by the forwarder.

The customer shall bear all resulting costs on an ongoing basis.

Art. 16 Cash-on-Delivery (COD)

Cash-on-delivery collections shall only be effected upon written instruction of the customer.

Delivery shall be made exclusively against an irrevocable bank confirmation in favour of the customer or against a banker’s draft issued in favour of the customer in the prescribed currency.

The forwarder shall not be liable for exchange rate losses.

A collection commission shall be charged for the handling of COD shipments.

Art. 17 Additional Charges and Reimbursements

The forwarder shall not be responsible for incorrect charging of freight, customs duties, levies or similar charges unless caused by the forwarder itself.

Upon presentation of the relevant supporting documents, the customer shall be obliged to immediately pay any additional freight, customs duties, levies or similar charges that were originally undercharged.

The forwarder shall in turn promptly reimburse any freight, customs duties, levies or similar charges that were originally overcharged to the entitled party.

Customer’s Liability

Art. 18 The customer shall be liable for its own errors and omissions as well as those of its subcontractors, in particular for all consequences arising from:

  • Packaging not suitable for the agreed transport operation.
  • Incorrect, inaccurate or missing information in the order, on the packaging or on the goods themselves, particularly in respect of goods which, due to their characteristics, cannot be accepted or can only be accepted under special conditions, or whose handling is subject to special regulations.
  • Failure to provide or delayed provision of the required documents.

Liability of the Forwarder

Art. 19 Basic Principle

The forwarder shall be liable to the customer for diligent execution of the order.

Art. 20 Force Majeure

The forwarder shall be released from all liability where damage is caused by circumstances which neither the forwarder nor its subcontractors could avoid and/or whose consequences they could not prevent.

Liability as an Intermediary (pursuant to Art. 2 No. 1)

Art. 21 Subcontractors

Where subcontractors (carriers, forwarders, customs agents, warehouse keepers, etc.) are engaged, the forwarder shall only be liable for their careful selection and instruction.

In the event of damage caused by a subcontractor, the forwarder shall assert the customer’s claim against the responsible party.

At the customer’s request, and where appropriate, the forwarder shall proceed against the subcontractor at the customer’s expense and risk.

The forwarder shall be entitled to reimbursement of its expenses and to a reasonable commission.

Upon request, the forwarder shall assign its rights against the subcontractor to the customer.

Art. 22 Limitation of Liability

The liability of the forwarder shall be limited:

  • For loss of or damage to goods, to a maximum of 8.33 Special Drawing Rights per kilogram gross weight of the affected part of the consignment.
  • For losses caused by delay, to the amount of the freight charges.
  • For damages arising from additional services (customs clearance, etc.), to the amount of the actual damage incurred.

The maximum aggregate liability per event shall be limited to 20,000 Special Drawing Rights.

Liability as a Carrier (pursuant to Art. 2 No. 2)

Art. 23 Basic Principle

The forwarder shall bear carrier’s liability for the entire transport route.

This shall not apply where the forwarder’s assumption of carrier status is limited to only a part of the transport route.

Art. 24 End of Liability

The forwarder’s liability shall end at the time the transported goods are accepted by the consignee or its authorised representative.

The applicable notification periods for hidden defects shall remain reserved.

Art. 25 Limitation of Liability

For loss of or damage to the transported goods, the liability of the forwarder acting as carrier shall be limited as follows:

  • In accordance with the liability provisions applicable to the section of transport during which the damage occurred, or pursuant to any liability provisions contained in the transport document itself.
  • To a maximum of 8.33 Special Drawing Rights per kilogram gross weight of the affected part of the consignment in the case of cross-border European and domestic Swiss road transport, provided such transport is not performed exclusively by rail.

For damages caused by delay, the forwarder’s liability shall be limited to the amount of the freight charges.

The maximum aggregate liability per event shall be limited to 20,000 Special Drawing Rights.

Liability as Provider of Additional Services (Customs Clearance, Logistics Transactions, Warehousing, etc.) (pursuant to Art. 2 No. 3)

Art. 26 Limitation of Liability

The liability of the forwarder shall be limited:

  • For loss of or damage to goods, to a maximum of 8.33 Special Drawing Rights per kilogram gross weight of the affected part of the consignment.
  • For additional services (customs clearance, logistics transactions, warehousing, etc.), to the amount of the actual damage incurred.

The maximum aggregate liability per event shall be limited to 20,000 Special Drawing Rights.

Payment Terms

Art. 27 The forwarder’s invoices shall become due upon issuance.

Upon default, default interest of 1.2% per commenced month shall be payable.

Art. 28 The forwarder shall not be obliged to advance freight charges, customs duties, levies or similar charges.

The forwarder may request advance payments from the customer in the respective currency.

Where the forwarder advances such amounts, the customer shall pay an advance commission and reimburse any substantiated exchange rate losses.

Art. 29 The forwarder may collect claims relating to a specific consignment directly against such transported goods.

Art. 30 If the customer instructs the forwarder to collect freight charges, customs duties, levies or similar charges from the consignee or a third party, and such party cannot or refuses to pay the forwarder’s claim, the customer shall remain liable therefor.

Re-routing / Withdrawal by the Customer

Art. 31 The customer shall have the right to re-route a transport operation already in execution against full compensation of all resulting damages and costs incurred by the forwarder.

Any withdrawal by the customer must be made in writing.

In the event of withdrawal within 14 calendar days prior to the scheduled move, 30% of the quoted amount shall be payable as a lump-sum compensation for expenses, efforts and administrative costs.

In the event of withdrawal within 48 hours prior to the scheduled move, 80% of the quoted amount shall be payable.

Should the forwarder prove higher damages, such damages shall also be compensated.

Right of Retention

Art. 32 Goods handed over or otherwise coming into the possession of the forwarder shall serve as security for the outstanding balance arising from the entire business relationship with the customer.

If payment is not made within a payment period set by the forwarder under threat of enforcement, the forwarder shall be entitled, without further formalities, to realise such goods by private sale at the best obtainable price.

Limitation Period

Art. 33 Subject to mandatory statutory provisions, all claims against the forwarder shall become time-barred after one year.

The limitation period shall commence upon delivery of the transported goods or, in the case of destruction, loss or delay, on the date on which delivery should have occurred.

For other services, the limitation period shall commence on the date on which the service was rendered or should have been rendered.

Jurisdiction and Applicable Law

Art. 34 The registered office of the forwarder shall be the exclusive place of jurisdiction for all disputes arising between the contracting parties.

Swiss law shall apply.

Original Text

Art. 35 The CarLog GC are drafted in German and English and may also be translated into other languages.

In the event of discrepancies, the German version shall prevail.

TERMS OF USE

Unless otherwise specified, the terms of use detailed in this section apply generally when using this Website.

Single or additional conditions of use or access may apply in specific scenarios and in such cases are additionally indicated within this document.

Content on this Website

Unless where otherwise specified or clearly recognizable, all content available on this Website is owned or provided by the Owner or its licensors.

The Owner undertakes its utmost effort to ensure that the content provided on this Website infringes no applicable legal provisions or third-party rights. However, it may not always be possible to achieve such a result.In such cases, without prejudice to any legal prerogatives of Users to enforce their rights, Users are kindly asked
to preferably report related complaints using the contact details provided in this document.

Access to external resources

Through this Website Users may have access to external resources provided by third parties. Users acknowledge and accept that the Owner has no control over such resources and is therefore not responsible for their content and availability.

Conditions applicable to any resources provided by third parties, including those applicable to any possible grant of rights in content, result from each such third parties’ terms and conditions or, in the absence of those, applicable statutory law.

Acceptable use

This Website and the Service may only be used within the scope of what they are provided for, under these Terms and applicable law.

Users are solely responsible for making sure that their use of this Website and/or the Service violates no applicable law, regulations or third-party rights.

Common provisions

No Waiver

The Owner’s failure to assert any right or provision under these Terms shall not constitute a waiver of any such right or provision. No waiver shall be considered a further or continuing waiver of such term or any other term.

Service interruption

To ensure the best possible service level, the Owner reserves the right to interrupt the Service for maintenance, system updates or any other changes, informing the Users appropriately.

Within the limits of law, the Owner may also decide to suspend or discontinue the Service altogether. If the Service is discontinued, the Owner will cooperate with Users to enable them to withdraw personal data or information and will respect Users' rights relating to continued product use and/or compensation, as provided for by applicable law.

Additionally, the Service might not be available due to reasons outside the Owner’s reasonable control, such as “force majeure” events (infrastructural breakdowns or blackouts etc.).

Service reselling

Users may not reproduce, duplicate, copy, sell, resell or exploit any portion of this Website and of its Service without the Owner’s express prior written permission, granted either directly or through a legitimate reselling program.

Intellectual property rights

Without prejudice to any more specific provision of these Terms, any intellectual property rights, such as copyrights, trademark rights, patent rights and design rights related to this Website are the exclusive property of the Owner or its licensors and are subject to the protection granted by applicable laws or international treaties relating to intellectual property.

All trademarks — nominal or figurative — and all other marks, trade names, service marks, word marks, illustrations, images, or logos appearing in connection with this Website are, and remain, the exclusive property of the Owner or its licensors and are subject to the protection granted by applicable laws or international treaties related to intellectual property.

Changes to these Terms

The Owner reserves the right to amend or otherwise modify these Terms at any time. In such cases, the Owner will appropriately inform the User of these changes.

Such changes will only affect the relationship with the User from the date communicated to Users onwards.

The continued use of the Service will signify the User’s acceptance of the revised Terms. If Users do not wish to be bound by the changes, they must stop using the Service and may terminate the Agreement.

The applicable previous version will govern the relationship prior to the User's acceptance. The User can obtain any previous version from the Owner.

Assignment of contract

The Owner reserves the right to transfer, assign, dispose of by novation, or subcontract any or all rights or obligations under these Terms, taking the User’s legitimate interests into account. Provisions regarding changes of these Terms will apply accordingly.

Users may not assign or transfer their rights or obligations under these Terms in any way, without the written permission of the Owner.

Contacts

All communications relating to the use of this Website must be sent using the contact information stated in this document.

Severability

Should any provision of these Terms be deemed or become invalid or unenforceable under applicable law, the invalidity or unenforceability of such provision shall not affect the validity of the remaining provisions, which shall remain in full force and effect.

Definitions and legal references

This Website (or this Application)

The property that enables the provision of the Service.

Agreement

Any legally binding or contractual relationship between the Owner and the User, governed by these Terms.

Owner (or We)

Indicates the natural person(s) or legal entity that provides this Website and/or the Service to Users.

Service

The service provided by this Website as described in these Terms and on this Website.

Terms

All provisions applicable to the use of this Website and/or the Service as described in this document, including any other related documents or agreements, and as updated from time to time.

User (or You)

Indicates any natural person or legal entity using this Website.

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In case of issues

While we strive to create a positive user experience, we understand that issues may occasionally arise between us and our users.If this is the case, please feel free to contact us.

Contact us

car-logistics.com

C.A.R. LOGISTICS LTD.
Brunnmattstrasse 5CH-3174
Thörishaus BESchweiz

Owner contact email: carlog@car-logistics.com

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